Elite 24/7 Text Support
A Virtual Lifeline to Expert Guidance
From Day One
Welcome the newest member of your family with absolute confidence and unparalleled peace of mind! Our Elite 24/7 Text Support service is an exclusive, round-the-clock lifeline to one of our most trusted newborn specialists, transforming the challenges of early parenthood into a journey of serene, guided discovery.
Every Detail Designed for Your Peace of Mind
Imagine a world where expert wisdom is always within reach and you don’t have to “figure it out as you go.” We empower you to conquer every milestone and navigate every concern with expert guidance, clear structure, and real results, without sacrificing care or responsiveness.
You can get real time answers to questions about a diaper rash, types of formula and what’s best for baby, feeding concerns, regulating sleep, inconsolable crying, development, transitions, day time routines, and so on. Anything and everything that you have questions or concerns about, you have an expert to turn to for answers and support!
What You Receive:
- 24/7 Direct Access (Text + Voice)
Real-time guidance when it matters most. You’re supported as things are happening, not after. - Weekly Guidance that gives you a clear direction based on your baby’s development, with adjustments as they grow. You’ll always know what to focus on next.
- A Dedicated Specialist: One expert who knows your baby and your goals, no starting over, no generic advice.
Private Zoom Sessions:
- 2, 3, 5, or 7 (30-minute) calls to refine your plan, troubleshoot, and stay on track.
*Number of calls correlates to the number of weeks contracted.
- Proven, Results-Driven Approach
Everything is oriented toward helping your home feel more stable and ensuring your baby is safe, secure, and has established healthy and sustainable habits rooted in fostering a secure attachment and feelings of safety and trust between you and your baby baby.
Let us help you solve:
- Overwhelm in the early weeks
- Second-guessing your instincts
- Unpredictable sleep and feeding patterns
- Inconsistent routines that keep resetting progress
- Development concerns and much more.
By the end of the experience, you’ll have:
- A baby moving toward reliable sleep and feeding rhythms
- Clear, repeatable routines you can trust
- The confidence to handle challenges without spiraling or guessing.
Why Choose Elite 24/7 Text Support:
24/7 Flexible Expert Access: The core of the service is providing timely and relevant guidance through the most convenient communication methods, voice and text support. For the foundational 3, 6, 10, or 14 weeks, your dedicated specialist is always on call. Unprecedented support that moves at your family’s rhythm, ensuring you receive the reassurance and guidance you need exactly when you need it most.
Guidance: Families receive check-ins and actionable advice tailored to their baby’s specific developmental stage and the family’s unique circumstances. This approach helps new parents feel supported and confident as they navigate the often overwhelming first few weeks and months.
Ideal for the Undecided: It serves as a perfect introductory package, allowing families to experience the value of professional support before potentially investing in a more comprehensive, hands-on in-home service. (Intermittent, in-home overnight care, where applicable, and our sleep reset package are both available at a discounted rate.
Virtual Consultations: Complement your continuous text support with two, three, five, or seven private 30-minute Zoom calls (scheduled bi-weekly). These personalized sessions offer a deeper dive into your journey, ensuring a comprehensive, tailored strategy for your family’s success. Get an additional 30 minutes at $70/session.
The Inner Circle of Resources: Gain exclusive access to a curated list of our private, vetted support resources, the tools and contacts reserved for our valued clientele.
Investment:
Invest in the most precious weeks of your new family life. This is more than a service; it is an assurance of excellence, a commitment to your peace, and the highest standard of support for your baby’s first steps. We offer the following support services:
- 3 weeks: Essential Support $1,199.00
- 6 weeks: Select Support $2,499.00
- 10 weeks: Premier Support $3,999.00
- 14 weeks: Elite Support $5,299.00
(Extended Zoom sessions available at $70 per additional 30 minutes)
Enhance your journey:
- Include either the 40-hour or the 5-day live-in Sleep Reset package, and receive an exclusive 15% discount.
- For our local clients desiring intermittent, in-home night care, you will receive the preferred package rate of $540/night, bypassing the standard à la carte fee.
What Our Clients Are Saying?
“When my husband and I found out we were pregnant, we knew we needed extra help, (especially at night), was a necessity, so we found Gentle Giraffes. The newborn care specialists we worked with were reliable, caring and professional.”
~ Emily, Brookline
“We used Erin for the birth of our third daughter, Freja. It was our first time using a Newborn Care Specialist, and honestly, our only question has been why didn’t do it for our others!”
~ Amanda, Jamaica Plain
“When you are leaving your child in someone else’s care, especially a newborn, you need to have the full confidence in the caregiver – The Gentle Giraffes team epitomized that confidence.”
~ Ana, Cambridge






